Contact Us
Have a question, found a bug, or want to share feedback? Fill in the form below and we will get back to you.
Please allow 48–72 hours for our team to review and reply to your message. We read every submission and will respond as soon as possible.
When to Contact FetchTik
FetchTik is a free TikTok video downloader that lets you save TikTok videos, audio (MP3), photos, and slideshows without a watermark. While most downloads work instantly, there are times when you may need to reach out to our team.
We welcome all feedback, bug reports, and questions. Our small team reviews every message and aims to respond within 48 to 72 hours on business days. Please read the sections below to understand what types of requests we handle and how to get the fastest possible response.
What We Can Help With
Our support team handles a wide range of inquiries related to the FetchTik service. Here are the most common reasons users contact us:
- Download errors — If a TikTok video fails to download or returns an error, please paste the exact TikTok or Douyin link in the optional link field so we can investigate.
- Bug reports — Found a broken feature, a UI issue, or unexpected behaviour? We want to know so we can fix it for everyone.
- DMCA & copyright concerns — If you believe content linked through our service infringes your copyright, please refer to our DMCA Policy page for the correct process and contact details.
- Feature suggestions — Have an idea for a new format, language, or tool? Share it with us — we love hearing from users.
- Business & partnership inquiries — For press coverage, collaboration, or partnership proposals, use the form above and describe your inquiry in the message field.
Before You Send a Message
To help us resolve your issue faster, please keep the following tips in mind before submitting the contact form:
- Make sure you are using the correct TikTok or Douyin video URL (the link should start with tiktok.com or douyin.com).
- Private TikTok accounts and private videos cannot be downloaded — our tool only works with publicly available content.
- Some videos may be geo-restricted or temporarily unavailable on TikTok's servers, which can cause download failures.
- Clearing your browser cache or trying a different browser often resolves temporary issues without needing to contact us.
- For copyright takedown requests, please include the specific URL of the content you want addressed.
About FetchTik
FetchTik is a free, browser-based tool that makes it easy to download TikTok and Douyin videos without a watermark. We support multiple formats including MP4 (HD video), MP3 (audio only), and individual photo downloads from TikTok slideshow posts.
We do not store any videos on our servers — all content is fetched directly from TikTok's servers and delivered in real time. No account registration is required to use FetchTik, and the service is entirely free of charge. We are committed to user privacy and do not log your download history or personal information.